1.1 The terms and conditions set out below ("these conditions") contain information of which you must be fully aware when booking your Stratstone Le Mans 24h Experience 2017 (the "Stratstone Le Mans Experience") with Pendragon Motor Group Limited. Please read these conditions carefully before making a booking and ensure that other persons in your group are fully aware of these conditions.
1.2 Pendragon Motor Group Limited draws your attention in particular to the requirements for insurance cover as detailed in condition 3.
1.3 Pendragon Motor Group Limited is referred to in these conditions as "we" or "us" and such derivatives of those words as the context so requires.
1.4 The person booking the Stratstone Le Mans Experience with us (including, but not limited to any limited or unlimited company, partner on behalf of a firm or any other legal person) is referred to in these conditions as "you", which will be deemed where the context admits to include any other person in your group (the "group") on whose behalf you have booked the Stratstone Le Mans Experience with us.
1.5 Your particular attention is drawn to the risks, dangers and discomforts involved with the Stratstone Le Mans Experience which will be explained to you. Other than as detailed in conditions 10 and 11, you must agree to accept that we cannot be responsible for the consequences of your voluntary exposures to such risks and discomforts which we have properly explained to you.
1.6 It is important that you fully understand these conditions because they govern your relationship with us and set out our obligations to you and your personal obligations to us when you book the Stratstone Le Mans Experience. These conditions apply to you and to the group and include limitations and exclusions of our liability, and obligations and responsibilities relating to your Stratstone Le Mans Experience.
2. Booking your Stratstone Le Mans Experience
2.1 A legally binding contract (the "Booking") will be formed when we agree to provide the Stratstone Le Mans Experience to you following receipt of your completed online Booking Form, and we are in receipt of the price for the Stratstone Le Mans Experience in accordance with these conditions. A confirmation email will be sent to upon receipt of your booking.
2.2 When a Booking is made, you as the lead name on the Booking undertake to us that you have the authority to accept, and do accept on behalf of the group these conditions. You as the lead name will be personally responsible for all payments due, and falling to us, under these conditions.
2.3 The price of the Stratstone experience must be paid at the time of booking and bookings will only be accepted via our event management provider, Eventbrite. Stratstone Le Mans Experience information, specific requirements etc. will be issued to you before you leave on the Stratstone Le Mans Experience.
2.5 All information brochures, website descriptions, details, examples, specific tailor-made itineraries and prices and any other such information and other information communicated to you by telephone are given in good faith at the time they are made, and reasonable care is taken to ensure their accuracy and availability. However, such information may change from time to time and so offered facilities, amenities, schedules, items, accommodations, descriptions and prices may, on occasion, change, be restricted, curtailed or cancelled.
3. Travel Documents, Driving Licences and Insurance
3.1 All passport, driving licences, visa, travel insurance and health certificate requirements are your responsibility and you will be responsible for any delay or expense incurred by you or us through any irregularity in your documents. You are advised to take out appropriate travel insurance. We regret that we cannot advise on the suitability of any travel or other insurance policy you may wish to take out, and you are recommended to seek your own independent advice in this regard.
4. Stratstone Le Mans Experience price
4.1 The price of your Stratstone Le Mans Experience is as specified on the Eventbrite webpage at https://www.eventbrite.co.uk/e/stratstone-le-mans-24h-experience-tickets-31751432389 Please note that for the avoidance of doubt, insurance cover for all cancellation and curtailment, medical, baggage, money, emergency evacuation, gratuities to guides and staff and any excursion or item not listed in the confirmed Booking will not be included.
4.2 We attempt to make every effort to ensure that guests on the Stratstone Le Mans Experience are fully aware of what it includes. For the avoidance of doubt, the price includes, and is limited to the provision of accommodation, transport, certain group equipment and meals, as more specifically detailed in the Stratstone Le Mans Experience event webpage from time to time. Guests should be aware that pursuant to clause 2.5, those items detailed on the Stratstone Le Mans Experience event webpage are approximate only, are subject to availability and may be subject to change, restriction, curtailment or cancellation.
5. Cancelling your Booking
5.1 Cancellations must be made in writing to Melanie Westall, Group Events Leader, Loxley House, Oakwood Court, Little Oak Drive, Annesley, Nottingham NG15 0DR and will be subject to a 10 per cent administration charge.
5.2 Cancellations made between Booking and four weeks before commencement of the Stratstone Le Mans Experience will be refunded at 50% of the price as detailed on your invoice of the Stratstone Le Mans Experience. Cancellations made within four weeks of departure for the Stratstone Le Mans Experience will be charged at the full cost as detailed on your invoice.
5.3 If the reason for your cancellation is covered under the conditions of any insurance policy you take out, you may able to recover an equivalent refund from your insurer. However, for the avoidance of doubt, such recovery will not entitle you to a partial or full refund of the price of the Stratstone Le Mans Experience, with any refund requested continuing to be governed pursuant to clauses 5.2 and 5.3 above.
6. Cancellation or changes to your Booking by us
6.1 We may have to make minor changes to your Booking which will not affect the quality or nature of your Stratstone Le Mans Experience and we reserve the right do so at any time. If we need to do so we will advise you at the earliest available date.
6.2 In the event that we deem it necessary to change any element of the accommodation, venue, facilities, accompanying meals, roadside assistance package or any other item or items considered to be fundamental to the Stratstone Le Mans Experience, we will use our reasonable endeavours to ensure that any necessary changes or substitutions are of approximate equivalence to the item previously offered.
6.3 In very exceptional circumstances, we may have to cancel your Booking, or propose to make a significant material change to the Stratstone Le Mans Experience. Where such cancellation or significant material change is as a result of negligence properly attributable to us, you will be entitled to a full refund of the price of the Stratstone Le Mans Experience detailed on your invoice, or, in the alternative, may be offered an alternative experience pursuant to clause 6.4 below.
6.4 If we have to cancel your Booking, we may offer you an alternative experience with Stratstone Events of reasonably equivalent or superior standard to be provided by us at no additional cost to you. If the alternative experience offered is at a lower price, we will refund the difference in price to you. If you unreasonably refuse all such alternatives offered, we will not be liable under these conditions to compensate you for our cancellation of your Booking.
6.5 For the avoidance of doubt, compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay or curtail or in any way change the Stratstone experience as a result of Force Majeure. Force Majeure means any circumstances which are unusual and/or unforeseeable and which are beyond our control, the consequences of which could not have been avoided if all reasonable care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political or government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of accommodation facilities; fire; flood; drought; re-scheduling or cancellation of or technical problems that are outside our control.
7. Conduct whilst on the Stratstone Le Mans Experience
7.1 Pursuant to your Booking of the Stratstone Le Mans Experience, you accept responsibility for the proper and safe conduct of yourself and the group on the Stratstone Le Mans Experience. This includes but is not limited to compliance with the advice and instructions, where appropriate, of the Stratstone Team.
7.2 We retain the right in our reasonable discretion to terminate your Stratstone Le Mans Experience or that of any member of your group due to misconduct or unsafe behaviour and in such circumstances we will have no further responsibility or liability to you.
7.3 If your actions or those of any member of your group cause disruption or delay to the experience or enjoyment of our other guests on the Stratstone Le Mans Experience, or damage to the accommodation in which you are staying, or cause delay or diversion to any means of transportation, or any other damage or loss howsoever arising, you agree to indemnify us against any claim (including, where appropriate legal costs) made against us by or on behalf of third parties.
8. Independent activities
8.1 If you decide to participate in independent sports or other activities whilst on the Stratstone Le Mans Experience, such activities are undertaken at your own risk and we will not be liable for any cost, loss, damage, injury or other howsoever arising as a result of your participation in such independent activity.
9. Complaints procedure
9.1 If you have a problem during the Stratstone Le Mans Experience, you must immediately inform a member of the Stratstone Team, who will use their reasonable endeavours to address your issue and put things right for you. If you do not do so we will have lost the ability to investigate and rectify the complaint whilst you were on the Stratstone Le Mans Experience and this may affect your rights under these conditions.
9.2 If we are unable to resolve your complaint whilst you are on the Stratstone Le Mans Experience, please follow this up within a reasonable period of time (we suggest 28 days) when you return by writing to Melanie Westall, Group Events Leader, Loxley House, Oakwood Court, Little Oak Drive, Annesley, Nottingham NG15 0DR, quoting your booking reference and all other relevant information. We will then investigate your complaint and revert to you in writing with the proposed resolution as soon as reasonably possible.
10. Our liability to you for your Stratstone Le Mans Experience
10.1 We are responsible for ensuring that your Stratstone Le Mans Experience is supplied as specified in your booking confirmation and any accompanying documentation supplied to you from time to time when the Booking is made. If it is our fault that any part of the Stratstone Le Mans Experience is not provided as promised, as a result of negligence properly attributable to us, you are advised to outline the nature of your complaint in writing pursuant to clause 9.2. Please note that in all circumstances, our liability to you will be limited to the price of the Stratstone Le Mans Experience as detailed on your invoice.
11. Our liability to you for personal injury
11.1 We are responsible for personal injury caused by the negligent acts and/or omissions (due to the lack of reasonable skill and care) or our employees, agents, suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of the Stratstone Le Mans Experience. Any award of damages to you for personal injury will be assessed in accordance with principles of English Law, as would be awarded to you in English Courts.
12. Data Protection
12.1 Except where expressly permitted by the Data Protection Act 1998, we will only use your personal details for the purpose of providing you with the Stratstone Le Mans Experience, unless you agree otherwise. For example, should we wish to use any of your personal details for marketing purposes, we will inform you of this at the point of booking, and you will have an opportunity to refuse us permission to use your personal information in this way.
12.2 For the avoidance of doubt, we reserve the right to make use of any film, photograph or digital imagery taken on the Stratstone Le Mans Experience taken or made by one or more of our employees without seeking your consent or making a payment to you.
13. Applicable law
13.1 This contract between us is made on these conditions and will be governed by English Law and the jurisdiction of the English Courts.
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