Our approach to ensuring your satisfaction
Every member of our Stratstone team takes customer satisfaction very seriously and we pride ourselves on the quality of service we provide our customers.
If you feel we haven’t met your expectations, we’d like to know so that we can put things right for you. Please get back in touch with the team member you have been dealing with if you have a concern so that they can assist you in resolving the issue as soon as possible.
Stratstone Customer Experience
At Stratstone we aim to deliver an outstanding customer experience at each and every dealership you visit, from our customers’ initial enquiry right through to comprehensive aftersales care.
To ensure we remain focused on meeting our customer needs we survey every customer and use this feedback to guide the on-going training and development of our dealership teams.
Customers are invited to rate their recent experience from 1 to 5, 1 being poor, 5 being outstanding and are also invited to submit written feedback about their experience. Our dealership ratings reflect real experiences from real customers.
During the last three months the Stratstone team have a positive rating of 4.4 out of 5.
We show all positive and negative comments, and shortly this feedback will be available for you to view on each of our dealership pages along with their individual star rating for Sales and Service.
On the following pages are just a few of the compliments we've received recently. We'd love to hear more, so please share your stories with us via the Customer Feedback Form.
Positive Feedback Form
Don't just take our word for it...
Customers are talking about Stratstone right now
See what they are they saying about our brand
View Trust Pilot Reviews
Stratstone BMW Chesterfield
All staff at Stratstone Chesterfield are really friendly and welcoming. Our Sales Executive Jason Wilcock is awesome he listened to what we like, clearly explained all aspects of the 4 Series and purchasing process, and even remembered a b'day cake!
Stratstone Jaguar Newcastle
I booked my car in for a MOT. The staff were courteous polite and very professional! They kept me informed of progress and offered me a lift to and from the garage. I am very happy with the treatment I received at Stratstone Newcastle.
Stratstone MINI Doncaster
Special mention to Sunny and Steve who I have bought numerous MINI's from for my company fleet. I could buy them locally in London but the service is that professional and efficient. Delivered on time, every time. Well done guys.
Stratstone Aston Martin Wilmslow
As I live in Norwich, the car was purchased unseen via the internet and so I was wholly reliant on a honest and accurate description by the sales staff. Martin Wallace was a pleasure to deal with, even the price negotiations were conducted in a friendly and pleasant manner. On my return home I noticed a couple of items which needed attention and agreement was quickly given for me to send the car to the local Mercedes dealer who fixed the problems and the bill reimbursed.
All in all, a very good experience for me and a big thank you for outstanding service to Martin and the team at Stratstone Aston Martin.
Stratstone Harley-Davidson Birmingham
I travelled a long way from Essex to Birmingham and in arrival they were very friendly, they advised me where the coffee machine was and the toilets, they encouraged me to look around and introduced me to every member of staff, they all made an effort to talk to me even the cleaner was friendly!
I was very impressed, it was very professional and all my questions were answered, even little things like they said they wouldn't watch me ride off as it can be embarrassing to have people watching you which it is! All in all I was very impressed and would not hesitate to recommend and use Birmingham Harley again and I love my new bike!
Stratstone Land Rover Nottingham
I purchased my Range Rover Evoque over the internet and phone for my partner as I work overseas. When I returned to the UK, (2 days only) Stratstone had all the paper work and vehicle in place, no hassle at all.
The staff had good knowledge of the product and a pleasure in doing business.
Stratstone MINI Hull
I was in my lunch break so was pushed for time. Chris on the service desk attended to me, great service! I was offered a service car even though I didn't request one, I asked if I could just have a lift back to work, Chris sorted this out immediately.
Stratstone Ferrari Wilmslow
Stephen Thompson was very helpful, courteous and knowledgeable. He explained everything very clearly. It was a pleasure buying my first Ferrari from Stratstone in Wilmslow.
Stratstone Harley-Davidson Wolverhampton
Excellent price for the service. Collection and delivery of the bike was first class- The driver, Phil was very professional. Excellent communications by Martyn with everything fully explained.
Stratstone Honda Bedford
I was a bit hesitant to take it to a dealer rather than a garage because many people say that dealers are dishonest. But that was not my experience with yourselves, and it was very professional. Thanks again!
Stratstone Jaguar Swansea
I wanted to take the time to express my thanks for the time and efforts you and your staff put in to assisting me in the purchase of my Jaguar XF. I feel that although my 1st car had not been reliable, the concern and help given by all at Stratstones was reassuring and very personal. I came to Stratsones because it has a great reputation for customer service and I was not disappointed. I enjoyed dealing with Claire and Tim in customer service as well as Julian and Nick in sales, you should be very proud of the way they interact with customers in a very professional and conscientious way.Can I also thank you personally for your concerns and attention in helping me to find my ‘dream car’. I love driving it every day and for someone who did not like driving on long journeys, it is testament to the quality of Jaguar cars that, I now look forward to a long drive!
Stratstone BMW Hull
Appointment on time, phone call to say the car was ready. Car cleaned which is a bonus at this time of year. Service explained by service staff when handing over the keys.
Stratstone Land Rover Cheltenham
The service is always very good when I visit the showroom and Mark especially is very helpful and keeps me informed of the progress of the service. The loan of an Evoke was very much appreciated and enjoyed!
Stratstone Aston Martin Western Avenue
Great service and helpful staff! Particular mention should be given to Ibs (Service Department). He has always given good, clear advice about how to care and look after the car. Additionally at all times he's gone beyond his call of duty to ensure I've had a good client experience.
Would definitely continue to bring the car back/recommend here for service. Excellent service department from start to finish.
Mercedes-Benz of Ayr
All I can say is that everything was explained in detail to and I cannot find any faults in the service I was given. Overall excellent.
Mercedes-Benz of Giffnock
From start to finish the customer care and attention to detail was first class.
Both the actual car salesman (Barry) and the Finance Advisor, John, were friendly and helpful without making us feel pressured in any way to make decisions.
We were given every courtesy expected of Mercedes-Benz in Giffnock.
smart of Leeds
Really fast service, very friendly and helpful personnel, good deal. Would recommend this place any day!
“Who regulates us?
PFIS Limited is authorised and regulated by the Financial Conduct Authority (FCA), 25 North Colonnade, Canary Wharf, London, E14 5HS. PFIS Limited’s Financial Services Register number is 312666. You can check this on the Financial Services Register by visiting the FCA’s website http:www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.
What to do if you have a complaint
If you wish to register a complaint regarding the sale of either a General Insurance policy or a Consumer Credit Agreement, please contact us either:
In writing to:
Customer Complaints Co-ordinator, Pendragon Finance & Insurance Services Ltd, Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, NG15 0DR.
Or by telephoning: 03333 239 255
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For more information, you can follow the FOS online at financial-ombudsman.org.uk”