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Service and Maintenance - Online Booking System

We hope buying your car is just the beginning of a long relationship with smart. We want you and your car to enjoy many years and miles together, which is why we’ll always be there to keep everything running as smoothly as possible.
From routine maintenance to breakdown assistance, you and your smart deserve expert, dedicated service, whenever and wherever you might need it. And that’s precisely what you can expect from our comprehensive range of aftersales services.
Simply contact your local Stratstone smart Dealership or make an online enquiry.

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smart Service Care

We know that smart car owners like to know they’re in control of the low running costs of the fuel efficient smart. So, we’ve taken that a step further by introducing a cleverly-designed flexible and affordable way to service your smart.

smart Service Care is your personal reassurance that your smart is being looked after by the experts, at a price you can control.

We’ve made sure that smart Service Care gives you all the guarantees you need to keep your smart running smoothly. You can now fix the price of parts and labour for up to four services so you’ll know the cost before we start and it even includes regular service items like spark plugs, air filters and fuel filters.

It’s a great way to keep your smart’s paperwork in order too, as a full service history from one of our Official Workshop will be appreciated by its future owners.

By choosing a smart Service Care plan that meets your needs, you’ll be able to budget for your smart’s regular service at a set price, even if inflation increases. All smart fortwo, roadster and forfour models up to seven years old can enjoy smart Service Care, with two, three or four services spread over 12, 24, 36 or 48 months.

You can talk to our friendly experts at our Official Workshop to see what smart Service Care plan is best for you and your smart, with different payment options that all give you a comprehensive level of service.

Going the extra mile


From routine maintenance to breakdown assistance, you and your smart deserve expert, dedicated service, whenever and wherever you might need it. And that’s precisely what you can expect from our comprehensive range of aftersales services.

Service Inspections

We want your smart to keep performing at its best and giving you maximum enjoyment throughout its lifetime. To preserve the high levels of safety and reliability you expect from smart, make sure your vehicle receives regular servicing and maintenance.
To make things easier, we’ve developed a service system* which incorporates all the service scopes necessary to keep your smart in optimal condition. During your warranty period, it’s important to have the specified services carried out regularly, in good time and by a smart authorised service partner.** We have many authorised smart service dealerships to choose from, and because each of them has special facilities and skilled smart-trained technicians, you can be confident that your vehicle will always be expertly serviced and repaired.

Service Intervals
The service interval indicator in the display of your vehicle informs you of the date and scope of the next scheduled service. When you start the engine, this information is shown in miles (m) or days for approximately 10 seconds, depending on the mileage reading. The two types of service scope, A and B, should be carried at alternating intervals. The display symbols shown on the left will let you know which service scope is now due.

Smart genuine parts
Admittedly, not every original is as easy to spot as the Eiffel tower. That's why it's important to trust in a strong brand so that you can always be sure that you get the best: an original - like the genuine parts from smart. Make sure that your smart always stays a genuine smart.

Body Repair
Our approved body repairers ensures that your car will be well looked after.

We guarantee that only quality parts are used in our approved body shops and that repairs are carried out to the highest standards. What’s more, when you use a smart approved body shop you have the added comfort of knowing that all work will be carried out to smart’s standards of quality.

If you are having body repairs done as part of an insurance claim, insist on the work being done at a smart approved bodyshop. It’s well within your rights. And it guarantees a quality of workmanship that will return your car to its original condition.

Your Warranty
In the unlikely event that your smart develops a fault, there’s no need to lose any sleep over it. If your smart was first registered on or after 1 January 2002, the vehicle, original parts and original accessories are all covered by a 24 month warranty – without mileage limitation.


* smart reserves the right to make changes to the service.

** to avoid invalidating your warranty, please always abide by your warranty terms and conditions even if the vehicle is used and serviced by a third party.