Face Coverings
From 24th September, in line with government guidance, we require all customers visiting our showroom to wear a face covering unless there is a medical reason not to. If you haven't got one with you, our Associates, who will also be wearing face coverings, will provide one for you.
At Stratstone, the priority is the health and safety of our customers and associates throughout the Covid-19.
You can find a detailed overview of the extra safeguards that have been implemented across our selected workshops to keep everyone safe.
Showroom Environment Safety
Pre-booking an appointment slot is highly encouraged at all times in order to help eliminate any queuing. We respectfully ask all of our customers to only bring someone else with them into our showrooms if it is absolutely necessary. Car parking spaces will be available at the closest point to the main entrance wherever possible to limit movement across the dealership grounds.
An associate will be available to greet you at a safe distance upon entry to the dealership. They will be responsible for monitoring the showroom capacity to ensure visitors can remain two metres apart, hence the importance of pre-appointments. We gently urge visitors to please wait for the store host to greet them before browsing our used vehicle forecourts.
'Keep safe distance' floor markings have been installed to keep visitors two metres apart and any lounge areas will be organised and separated to meet social distancing guidelines. Retailers may operate a one-way system to control flow. If applicable, this will be explained to you prior to visiting and by the host upon arrival.
Regrettably, refreshment areas will remain closed for the time being; this is to reduce touchpoints in store. We shall also be operating a one at a time approach to the use of customer restrooms. Whilst a lot of our services can be arranged via phone and email, if you are anticipating to spend a while in our showroom, we would encourage you to bring your own bottled drink or flask and pen for any required document signatory.
Hand sanitiser will be available and clearly visible in designated areas throughout our dealerships.
Our Associates
We have installed protective screens across all our interaction desking areas for both the safety of our associates and customers.
As body temperature is a known indicator of Covid-19 symptoms, we shall be carrying out daily digital temperature readings for all our dealership-based associates at the beginning of each day. Anyone testing 38 degrees or higher will be sent home immediately and referred to the NHS helpline for advice.
Disposable gloves and car seat covers will be used by all our associates and changed regularly, along with additional hand washing and hand sanitiser. Their wellbeing and safety is of paramount importance to us.
Sanitisation
Daily cleans are happening across all our locations, with additional regular sanitisation of key showroom areas including work surfaces, door frames, furniture and of course card payment machines. Our sanitisation product is isopropyl alcohol based and we use nitrile gloves. We are encouraging card payments wherever possible and disposal gloves can be made available to all our customers entering our stores.
To limit any bacterial transfer in the handling of vehicle keys a drop off box at reception will be available. All keys will be safely monitored and fully sanitised before returning via sanitised handover trays along with any vehicle documentation you need for your vehicle.
When it comes to the care of your vehicle itself, additional cleaning measures will be carried out in addition to our standard vehicle cleaning procedures:
In addition to the use of seat covers, additional sanitisation will be applied to the following touchpoint areas inside the car
- Gear sticks
- Handbrakes
- Door handles
- Steering wheel & controls
- Rear view mirror
- Radio & infotainment controls
- Steering column stalks
- Elbow rests
- Seat position controls and latch buttons
When it comes to the outside of the car, again additional sanitisation wipe downs will be applied to:
- All door handles
- All door frames
- Luggage compartment handles
- Vehicle keys
Subject to availability, additional anti-bacterial treatments are available and can be applied through your vehicle's interior for a small charge. Please ask at time of booking your appointment.