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Home » Customer Care

At Stratstone we aim to deliver an outstanding customer experience at each and every dealership you visit, from our customers’ initial enquiry right through to comprehensive aftersales care.

Every member of our Stratstone team takes customer satisfaction very seriously and we pride ourselves on the quality of service we provide our customers.

I Need To Raise An Issue

Got a query or need help with anything? The easiest and quickest way to resolve an issue would be to get in touch with the team member or dealership you have been dealing with.

Contact Your Stratstone Dealer

I Need To Make A Complaint

In the event that the dealership team are unable to resolve your concern to your complete satisfaction, you may wish to speak to our Customer Services team.

The best and most efficient way to contact them is to follow the button below.

Contact Stratstone Customer Service

You can also call our team on 03333 238157.

When handling complaints, our highly trained team follow a four-stage process:

  • Number one.

    Firstly, we'll listen carefully to your concern and ask for any information we need.

  • Number 2.

    We'll talk with you and our team members to investigate how this happened.

  • Number 3.

    We'll work with you to agree and action plan to make things right.

  • Number 4.

    We'll let you know the outcome of your complaint or issue.

What if I can't resolve my complaint with Stratstone?

If you don't agree with the resolution we've proposed for your complaint, we will refer you to our Alternative Dispute Resolution (ADR) service, provided by the National Conciliation Service. The ADR service provides an independent look at your complaint and may choose to change or uphold the resolution we've given you.

You can raise a case with the National Conciliation Service here.

Is your concern regarding a financial product?

If you would like to make a complaint about the sale of a general insurance policy or a Consumer Credit Agreement, we have a specially trained team who can help. Give them a call on 03333 239 255 or write to them at Customer Complaints Coordinator, Pendragon Finance & Insurance Services Ltd, Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, NG15 0DR.

Please be aware that this team can only assist with complaints about financial services.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For more details, visit