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Frequently Asked Motability Questions

Discover the answers in more detail below

Getting Started

As with many instances in life, there are going to be a number of questions on your mind when looking at something new. The Motability Scheme is a great initiative, but as with anything like this, we understand you will have a number of questions. Therefore, we have put together this page to document all the FAQs we think may need answering in order for you go about joining the Motability Scheme yourself.

If below you do not find the answer to a particular question, do not worry. Our dedicated teams at our Stratstone retailers are on hand to help answer any more questions you may have, or the Motability website is a good source for information to. Why not take a look through the information below to learn more.

Questions and Answers

Will I get my Advance Payment back after the term has ended?

Your advance payment will not be returned to you at the end of your three-year agreement but you may receive a sum for keeping the car in decent condition. The full terms and conditions of the lease will be explained to you when you take out a vehicle with the Motability Scheme.

How do I decide which is the ideal car for me?

The Stratstone Motability Specialists will be available to help you search for your ideal car and arrange a test drive. With so much choice available we are confident you will be able to find the right car for you. You can start your search for your next Motability vehicle today by searching our current offers.

Are automatic cars available on the Motability Scheme?

Finding a vehicle which is suitable for you is the key focus of the Motability Scheme and we are delighted to stock a wide selection of automatic Motability vehicles across different brands. So whether you are looking for an automatic or a manual, you will be able to find one at Stratstone.

Are cars available in different colours?

There is a fantastic choice of cars to choose from at Stratstone and we are confident that you will be able to find a vehicle which is complimentary of your tastes and lifestyle. Search our Motability range today to see what there is on offer and discover the wide range of colours available.

Where can I find my local retailer?

You can find your local Stratstone retailer through our online locator, simply let us know your postcode and we will find the nearest Stratstone stores to you.

What happens if I lose my Mobility allowance?

Existing recipients of the Higher Rate Mobility Component of Disability Living Allowance (DLA) who are not awarded the Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP) will not be eligible to use the Motability Scheme.

Leaving the Scheme will be a difficult transition for these customers and their families. For this reason, the Motability Scheme has decided to provide a one-off package of transitional support to those customers who can no longer use the Scheme as a result of their initial DLA to PIP reassessment. This package will be reviewed regularly and changes may be made to it as a result.

The Department for Work and Pensions (DWP) will allow DLA payments to continue for four weeks after they make their decision regarding PIP. In addition to this, the Scheme will allow customers to retain their Motability vehicle for up to three weeks after DLA payments end.


For customers returning the car in good condition and within the agreed time frame, the Scheme will, subject to terms and conditions, provide the following transitional support:

For those who entered into their first leasing agreement before January 2013 and who would not have been aware of PIP and its possible impact when they joined, Motability will provide transitional support of £2,000.

For those who joined the Motability Scheme after January 2013 and up to December 2013, Motability will provide transitional support of £1,000.

For customers who have joined the Scheme since 1 January 2014, when more information was available on PIP, a standard £250 Return to Dealer Payment will be available.

For customers who have paid an Advance Payment, the Scheme will continue to refund this on a pro-rata basis. No further costs will be applied to customers whose leases end early as a result of a DLA to PIP reassessment.

The Scheme will offer customers an opportunity to buy their vehicle following the end of the lease. The payments that would otherwise have been received upon returning the vehicle, can be directed towards the purchase price.

We can help advise on buying new or used cars and arranging insurance and other services.

For those customers who lease a Wheelchair Accessible Vehicle, the Scheme will work with them on a case by case basis to assist them with their future mobility arrangements including, where appropriate, helping them to purchase their current vehicle.

For customers with adaptations, the Scheme will help them with the cost of fitting the same adaptations to a non-Scheme vehicle.

Do I need a driving licence for a Motability car?

You do not need to drive if you take out a lease agreement on a Motability car. You may nominate up to two drivers (friends or relatives) and parents may apply for a lease agreement on behalf of a child aged 3 or above. Designated drivers must be exempt from major driving convictions and disqualifications, in the five years prior to taking out the agreement. Under 25s and holders of provisional licenses may have restrictions.

Who is able to drive a Motability vehicle?

The disabled customer does not need to be present in their car at all times and the vehicle can be driven by the additional drivers who have been stipulated in the agreement. However, the car must only be used for the benefit of the disabled customer.

For more information on the Motability vehicles, offers available and the terms and conditions of the scheme, please contact us.

Can I change my current car whilst under contract?

The Motability agreement states that you agree to lease your car for the entirety of the contract, which you accept when taking out a lease. However, we understand that there are circumstances where which this is no longer feasible, and if you do have a valid reason to terminate the agreement early you should contact us as soon as possible.

May I visit my local Stratstone retailer?

Our team would be delighted to assist you with any query you may have and will be on hand to help make the process as straightforward as possible. Once booked in, you can talk to our specialist advisors and see the car you have been considering in person.

Where can I get an MOT for my Motability car?

At Stratstone we can undertake your MOT at the end of your three-year agreement. The cost of this is part of the Motability worry-free package and all you will need to do is book your car in when the MOT is due.

What if I have already got a car?

Already have a car? That is not a problem, you can trade in your current car to Stratstone and put this towards the value of a new Motability vehicle. Visit our Sell Your Car page for more information on selling your car to Stratstone and our Part Exchange service.

Start the process today by searching our current Motability offers.

How many people can I have on my insurance?

You may nominate two drivers on the car over the lease term and you can change these throughout the term at no extra cost. However, if you wish to add more drivers, you are required to pay a charge.

Can I be too old to join the scheme?

Absolutely not. If you receive the Higher Rate Mobility Allowance or the Enhanced Rate of PIP, you will be eligible to get a Motability car. There is no maximum age restriction.

Is the attendance allowance accepted?

Your Attendance Allowance may not be used to lease a car through the Motability Scheme.

If you have one of the following allowances, with at least 12 months’ award length remaining, you are eligible to join the Motability Scheme and lease a brand-new car with Stratstone:

  • The Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA)
  • The Enhanced Rate of the Mobility Component of Personal Independence Payment
  • The War Pensioners' Mobility Supplement (WPMS)
  • The Armed Forces Independence Payment
Can I book a test drive?

Whether it is you or somebody else who will be driving the car, booking a test drive of your chosen model will help make sure it will suit the lifestyle of the owner and additional drivers.

Do you have cars available with Nil Advance Payment?

We are delighted to offer Nil Advance Payment across our brands, so you can purchase your next Motability car safe in the knowledge of getting a package that suits your requirements. Why not search our Motability vehicles today?

What happens if the car is returned with damage?

We understand that general wear and tear is hard to avoid and Motability expect there to be such instances of this on the car when it is returned after the agreement. If you do have some concerns about the condition of your car, please contact RSA Insurance on 0300 037 3737 and they will be able to offer advice.

My question has not been answered, who can I contact?

At Stratstone we are committed to ensuring that you have the best experience possible, so if you have not found the answer to your query, please contact a member of our team using our online form. One of our advisors will be in touch with you as soon as possible.

What is the New Vehicle Payment and when will I get it?

Motability have introduced New Vehicle Payment to help Motability customers afford a new car as costs are on the rise. You will receive a payment of £750 when you acquire your Motability vehicle if:

  • You are new to the Motability Scheme
  • You are renewing at the end of your existing vehicle lease

If you are eligible, you can choose to use your NVP to offset the AP (Advance Payment) or pay the full AP as normal and receive the NVP via your preferred payment method at handover. 

Still have a question?

If you have anymore questions relating to the Motability Scheme, contact your local Stratstone retailer where a trained Motability Specialist will be able to help.

Or if you have found the answers you need and now want to decide what car you would like, take a look at our latest Motability offers.