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Home » Security Centre » Keeping Your Details Safe

Keeping your details safe

At Stratstone, keeping your personal details safe and accurate is our priority. However, you can also take measures yourself to keep your details safe. Here are some tips for keeping your personal information private.

Getting in touch with us

Whenever you contact Stratstone, we will always ask you a couple of questions to verify your identity. To avoid unwanted delays, it is worth doing the following:

  • Check that there are no spelling mistakes in your details.
  • Make sure you provide personal details only - avoid using your work phone number or email address, as other people can access them.
  • If you require someone else to help you manage your account, please inform us and we will explain how to authorise them.

If you need to update the information we hold about you, please get in touch.

Your contact preferences

Setting contact preferences ensures that you will only receive communications from Stratstone via your preferred channels. To set your preferred contact methods, along with your marketing preferences, simply click the link at the bottom of any email from Stratstone.

Providing documents

If you sell your car to Stratstone, you will need to provide us with copies of documents that verify your identity. These must be separate proofs of ID and home address. We require these documents to safeguard against fraud and money laundering, and to make sure that the person selling the car has a legal right to do so. The required documents are:

  • Valid UK passport or driver's license showing your photo and full name
  • A home utility bill or bank statement sent to you within the last 3 months
  • The V5C document showing your name as the owner of the vehicle


Social media

One way of contacting Stratstone is via our social media channels. If we feel that the conversation may involve the disclosure of personal details though, we may ask to move the conversation into a private or direct message. This ensures that your personal information is not exposed to the general public.

  • We will always provide you with a link you can click to speak to us privately about your account on social media.
  • We will never, ever ask for payment, credit or debit account details via social media - please do not send them to us on these channels.
  • If, during your conversation with us, we think you may have posted something that exposes you to risk of identity theft or fraud, we will respond and recommend that you remove it.

For more advice on how to stay safe whilst using social media, visit https://www.getsafeonline.org/

Can we do more?

Do you feel we can do more to keep your data safe? Let us know here.