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Breakdown Technician Greeting Mercedes-Benz Driver

Mercedes-Benz Roadside Assistance & Rescue Assist

Get 12 months' complimentary Roadside Assistance with every Mercedes-Benz service

Contact a Mercedes-Benz Retailer

Free Roadside Assistance

Peace of mind comes standard with every Mercedes-Benz. That is why your new or pre-owned Mercedes-Benz comes with comprehensive roadside assistance and the cutting-edge Rescue Assist system.

Experience the confidence of knowing help is always available with Mercedes-Benz Roadside Assistance, included complimentary for three years with any new Mercedes-Benz and one year with all approved used Mercedes-Benz vehicles.

Cover is also available for customers with cars registered from 24th October 1998* and is automatically activated or renewed on completion of a service by one of our Stratstone Mercedes-Benz retailers.

This program ensures you will receive prompt assistance in the event of a breakdown, 24 hours a day, 365 days a year

Hand Touching Call Button on Mercedes Me

What is Included?

With Mercedes-Benz free roadside assistance, you will receive a number of convenient benefits, including:

  • Technical Breakdown**: If you cannot start your car or breakdown for technical or safety reasons, we will get you running.
  • Minor Mishap: If you suffer a puncture, lose your keys, or run out of petrol, you are covered with free roadside assistance.
  • Accident Assistance: Regardless of fault, we will get your car home or to your nearest Stratstone Mercedes-Benz retailer.
  • Vandalism & Theft: If your journey is impeded after vandalism, we will be there for you.
Technician Servicing Mercedes-Benz

What do I need to do?

Firstly, make sure you and your passengers are in a safe location away from traffic. This might involve pulling over to the side of the road, a car park, or a designated breakdown area.

Once you're safe, simply call the Mercedes-Benz Customer Assistance Centre at 00800 1777 7777. They will ask you for some information to speed up your service:

  • Registration Number
  • Your Location: If your Mercedes me connect functionality is enabled, it might help pinpoint your location.
  • Describe Your Issue: Briefly describe the issue you are experiencing with your car. This helps dispatch the most qualified technician to address your specific needs.

Once you have contacted the Customer Assistance Centre with your details, there are a few procedures that will need to be carried out, such as:

  • Expert Assessment: Our team will assess your breakdown and determine the necessary equipment.
  • Communication: We will keep you informed about the estimated arrival time of the technician.
  • On-Site Repair: Our goal is to resolve the issue at the breakdown location so you can get back on the road quickly.
  • Recovery and Repair: If on-site repair is not possible, your car will be towed to a Mercedes-Benz dealership for further repairs.
  • Additional Assistance: We understand breakdowns can be inconvenient. To help you continue your journey, we may offer transportation options to get you to your destination, as well as accommodation and flight assistance.
Woman on the Phone Next to Mercedes-Benz Vehicle

Mercedes-Benz Rescue Assist

Mercedes-Benz Rescue Assist goes beyond traditional roadside assistance, providing vital information to first responders in the event of an accident. A QR code located inside your vehicle grants emergency personnel instant access to critical details about your car, including:

  • Structural framework to help guide safe extrication procedures.
  • Location of airbags and hazardous materials for firefighter safety.

This innovative system can expedite rescue efforts and potentially save lives.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retrofit service.

customer dropping off mercedes-benz cla at dealership

Book a Mercedes-Benz service at Stratstone

Regular service appointments can help prevent unexpected breakdowns and ensure your vehicle is operating at its peak performance.

However, even with the most meticulous maintenance, unforeseen circumstances can arise. That is where the peace of mind of complimentary Mercedes-Benz Roadside Assistance and Rescue Assist system comes in.

By scheduling your routine maintenance with your preferred Stratstone Mercedes-Benz retailer, you can maximise the enjoyment of your Mercedes-Benz and experience confidence on every journey.

* Complimentary Roadside Assistance is available for 3 years with any new Mercedes‐Benz or 1 year with all Approved Used vehicles. Your roadside assistance cover is then renewed annually, free of charge, following completion of a full service at a Mercedes‐Benz Retailer. Cars registered between 24/10/1998 to 31/03/2008 are covered for technical breakdown only.

** Based on comparable product and included services from RAC.