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Home » Mercedes-Benz » Servicing

My Service

At Mercedes-Benz we believe you should have choice, flexibility and value for money when bringing your car in for a service, that’s why we’ve introduced My Service. Our four options: Drop & Go, Lounge, Drive and Collect have been designed so that you can choose the service most convenient for you.

In this section you can find out more about My Service so you can decide which option is right for you. Once you’ve decided, you can visit our online quotation and booking facility 24/7 that enables you to personalise and book your service. You will also be able to pay for your service online and in doing so receive a discount.

Alternatively, contact our team on customerexperience@stratstone.com or call 03333 239 209 and we will respond to your enquiry immediately.

Book My Service

Find the My Service for You

  • Drop and Go

    Choose Drop & Go to keep the servicing cost down while the high quality service remains the same. Just choose a convenient day to drop off your car and our trained technicians will give your Mercedes-Benz the expert service it deserves.

  • Mercedes-Benz Lounge

    Just select a fixed appointment from 8am and then relax while you wait in our stylish lounge with a dedicated business area and kids’ zone. While you’re waiting in the lounge we have TV, newspapers, refreshments, and free Wi-Fi.

  • Take advantage of a fully insured loan car. Select a fixed appointment between 8am and 11am to drop your car off and we’ll keep you on the move while we're taking care of your service. We'll keep you updated on the progress throughout the day.

  • Car Collection

    We'll collect your car from your home or work between 8am and 11am and return it when your service is complete by 6pm the same day, leaving you the carry on your day hassle free. We aim to confirm the collection details 24h prior to the appointment.

Express Servicing

Do you need your Mercedes-Benz servicing quickly? Choose Stratstone's Mercedes-Benz Express Service to get the job finished in twice the time.

We understand that sometimes, servicing can take up too much of our customers' day. For this reason, we have introduced Express Servicing at Stratstone Mercedes-Benz. Rather than just one technician working on the job, our customers have the option to choose two, which makes the service twice as fast.

Save time and book in for your Mercedes-Benz Express Service today at one of the following Stratstone dealerships:

Mercedes-Benz Express Servicing

Mercedes-Benz Servicing

Keep your car running the way our engineers intended, with regular servicing at a Mercedes-Benz Retailer. Our expert technicians maintain your car's optimum performance, comfort and safety.

Our car servicing programmes include:

  • Fixed Price Repairs
  • Fixed Price Servicing
  • Service Care

At a Mercedes-Benz Retailer your car service and repairs are carried out by manufactured trained technicians, using Mercedes-Benz Genuine Parts.

When your Mercedes-Benz service is carried out at a Retailer and is completed to the manufactured guidelines, your complimentary Roadside Assistance cover is renewed until the next service is due.

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Mercedes-Benz Servicing

Mercedes-Benz Repairs

Quick, easy and inexpensive car repairs.

Whether you need a larger repair, like a new body panel or have a smaller problem that needs fixing like an annoying scratch on a door, you can trust Mercedes-Benz Retailers to take care of all your car repairs.

Our range of options offer convenient, affordable repairs for your Mercedes-Benz:

  • SMART repairs: A quick and easy way to take care of minor damage
  • Body repairs: Our body shops will take care of all your body repairs to the highest standards
  • Fixed Price Repairs: Know exactly what you're going to pay before the repair is undertaken

Mercedes-Benz Repairs

MOT


Once your car has reached 3 years old, you are required by law to have a MOT test carried out every year.

By taking your car to a Mercedes-Benz Retailer, you can be sure that all work is carried out by a trained Mercedes-Benz technician.
 
During the MOT (Ministry of Transport) test, an approved tester checks that your car meets minimum acceptable road safety and environmental standards.  The MOT tester checks a wide range of your car’s components, including vehicle structure, exhaust emissions, seat belts, doors, mirrors, brakes, lights, wipers, washers and your windscreen.

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Mercedes-Benz MOT

FAQs

What will I get with a Mercedes-Benz service?

Your Mercedes-Benz Retailer will perform a full 'A' or 'B' car service, according to our guidelines.
 
Parts are only changed when scheduled for replacement, and we give you written confirmation of all work carried out.

The benefits of having your car serviced at a Mercedes-Benz Retailer include:

  • Convenient car servicing
    We make car servicing more convenient. You can leave your car with us, or you can wait in the lounge area while we service your Mercedes-Benz. Or we can collect your vehicle from you, and deliver it after the service.
  • Personal attention
    One of our Service Team Managers will make sure that your Mercedes-Benz service runs smoothly, and advise you about any parts or work required.
  • Honest pricing
    With our Fixed Price Repairs and Servicing you know exactly how much your service will cost before we start.
  • Free vehicle health check
    Visit your Mercedes-Benz Retailer for free advice on vehicle maintenance issues such as tyre pressure, driving styles and fluid levels. You can also find information in the Car Care section of this website.

How much does a Mercedes-Benz service cost?

When you bring your vehicle to a Mercedes-Benz Retailer for a service, we give you a fixed price so you know exactly how much the service will cost before any work is carried out.
 
Because we fix the price of our services, you get Mercedes-Benz service costs that make sense, year after year. Plus you can rest assured that the service will be carried out by Mercedes-Benz trained technicians using Mercedes-Benz Genuine Parts.
 
When extended service items such as spark plugs and fuel filters must be replaced to comply with the manufacturers replacement schedule, these will be quoted and invoiced separately.


How much does a Mercedes-Benz service plan cost?


Mercedes-Benz Service Care is the easiest way to manage your service costs. By making a small monthly payment, you can spread the cost of essential services.

Prices start at just £23* a month. That’s less than £1 a day, so servicing your car could cost less than your daily cup of coffee.

We guarantee the price of parts and labour for up to four services. This includes any recommended parts replacements such as brake fluid, spark plugs, fuel filter, air filter and screen wash.

You can arrange your services at any Mercedes-Benz Retailer in the UK, where our Mercedes-Benz-trained technicians use Genuine Parts that come with two years unlimited mileage warranty.

*Based on A-Class Manual over 12 months old

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