Frequently Asked Questions
What happens if my MOT runs out during the coronavirus outbreak?
The Department for Transport has announced a 6-month exemption from MOT testing, enabling drivers to continue to travel to work and back where absolutely necessary and to shop for necessities. This will come into effect from March 30.
Vehicles must still be kept in a roadworthy condition, and the service centres listed on this page are open if you are a key worker and your vehicle needs repairs.
What happens to my service plan if I am due a service during the coronavirus outbreak?
All scheduled services and maintenance covered under your service plan will be carried out as soon as the government lifts 'lockdown' restrictions and we are able to open. There will be no additional charges and you can book a service online for a date in the future from 14th April or when the Government lifts restrictions. In the meantime, we are unable to honour service bookings until this time.
What if my car develops a fault and the warranty expires during the period you are closed and I am unable to get it fixed?
You should follow Government advice to stay at home and avoid all essential travel. We are working together with our manufacturer partners and warranty providers to clarify being able to honour warranty work post the Government lockdown period and will clarify further once details have been agreed.
Will you collect and deliver my car for service work if I am self-isolating?
No, whilst we are in lockdown period, we are unable to provide collection and delivery for service, repairs or MOT. Only if you are a key worker, please contact us and we can try and help where possible. You can make a make a booking online for a future date when our service centres re-open and our 'We Come to you' services are able to function.