Extend Your Bubble

At Stratstone we are here to help you and we have a range of initiatives designed to offer you more freedom, choice and above all safety when choosing to buy or service your vehicle with us.  Our useful FAQ section below will also help address any questions you may have around the services we are able to offer.

Face Coverings

From 24th July, government guidance states that it is mandatory for all customers in England, Scotland and Wales to wear a face covering when visiting retail outlets, including our dealerships, unless there is a medical reason not to.

Frequently Asked Questions

Are your dealerships open?

From 1st June many of our sales showrooms in England will re-open with strict safety measures in place. Our Scottish and Welsh sales showrooms will re-open in line with the latest Government advice, however you can reserve your next car online using our click and collect services. Most of our aftersales centres are open – to find your nearest dealer and check the current opening times, please click here.

Do I need an appointment before I visit?

Yes – we are working hard to control the volume of visitors to all our dealerships to adhere to social distancing guidelines. We also want to avoid any queuing system, so we politely ask customers to book an appointment before visiting. This can be done online or over the phone.

Do I need to wear a face mask?

Customers in Scotland

From the 10th July the government guidance states that you should wear a face covering when visiting our dealerships unless there is a medical reason not to. 

Customers in England and Wales

From the 24th July the government guidance states that it is mandatory for all customers to wear a face covering when visiting retail outlets, including our dealerships, unless there is a medical reason not to.

Am I able to have a test drive?

Yes. We are now able to provide unaccompanied test drives in-line with Social Distancing guidance. To protect our customers on an unaccompanied test drives, new temporary control measures have been implemented:

  • DVLA have agreed to temporarily widen the extent of use of trade plates to customers.
  • Insurance cover will be provided for unaccompanied sales demonstrations with various risk controls and measures in place to protect you and our business.
  • Unaccompanied test drives will be undertaken on a pre-determined route which will be provided to you before your test drive. 

Is there anything I need to bring with me for a test drive?

You’ll need to bring the following items with you:

  • Driving Licence
  • Utility bill dated in the last 3 months for proof of address, electronic utility bills are also acceptable. 

If you would like a test drive and also have a part exchange please bring the vehicle logbook (V5) with you.

Is there any cost to me in taking an unaccompanied test drive?

No, our test drives are free of charge. 

Is anyone else from my household allowed to accompany me on the test drive?

No passengers are allowed unless acting as advisor, a parent or guardian. Heads of Business at each site retain the right to refuse passengers at their discretion. 

Will the vehicle I am test driving be sanitised?

Yes. Every vehicle that comes into our care is comprehensively sanitised using an isopropyl alcohol-based sanitiser. Before your appointed test drive all touchpoints will be re-sanitised for added peace of mind.

How long will my test drive take?

Each test drive route will take approximately 15 minutes. 

Is there anything I need to bring with me when visiting your dealership?

Please bring your own bottled drink as our refreshment facilities remain closed. We’re also asking you bring your own pen for any document signatory. We’re encouraging card payments only to limit any bacteria transfer in cash handling. If you are wishing to take a test drive, this must be pre-arranged with us and you’ll need both your driving licence, passport and a recent utility bill as a secondary proof of address. If you want a test drive and also have a part exchange please bring the vehicle logbook (V5) with you. Please read all our other FAQs around vehicle test drives.

What happens if my MOT runs out during the coronavirus outbreak?

The Department for Transport has announced a 6-month exemption from MOT testing, which came into effect from 30th March for 12 months. However your vehicle must be kept in a roadworthy condition. Most of our dealerships have MOT appointment slots available, book yours online here.

Will you collect and deliver my car for service work?

Many of our service centres are operating with smaller teams, as such we have a limited number of collection and delivery services available for aftersales. If this is something you require please specify with a service advisor at time of booking.

Can I get a car on the Motability Scheme?

Customers in England

From June 9th, we are able progress with vehicle handovers for customers who had an application pending and are awaiting delivery of their new vehicle. 

From June 4th, we are able to take new applications for vehicles from renewing customers only

The scheme remains closed for those who do not currently have a vehicle through Motability and we are unable to take applications. 

Customers in Scotland & Wales

Currently, due to the parliamentary guidelines in these locations, we are unable to progress existing applications or take new ones.

If you have any further questions regarding Motability, then we recommend visiting the FAQ section of their website.

What measures are you taking to safeguard customers and associates? 

The safety of our customers and associates are of paramount importance to us. We have implemented a range of measures across the services we offer. Additional sanitisation is being implemented across all touchpoints of customer vehicles for aftersales, test drives and vehicle sales. Find out more here.