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COVID-19 (Coronavirus) - Information

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Vehicle Sales - Reservation & Delivery

Whist our showrooms remain closed, we are able to take enquiries and sell cars to our customers. We are now offering a number of services in order for you to safely receive your vehicle.

Reservation

You can reserve any of our used cars online for a £200 refundable reservation fee. This will remove it from sale and we can organise a physical viewing once this option is available.

Click & Collect

If you’ve found your perfect car and decide to make a payment in full or have arranged finance, you can collect the vehicle from the dealership it’s located at. Due to government guidelines, the collection will take place outside the building in a designated handover area. All customers and associates will be required to maintain the recommend 2-metre distancing measure during the process. 

Click & Collect is available for both new and used cars, and is strictly by appointment only. More details about this service can be found here:
Find out More

Home Delivery 

Alternatively, if you decide not to use our Click & Collect service, we can deliver your chosen car to your home. Full payment must have been made or finance repayments arranged in order to use this service.

Home Delivery is available for both new and used cars

Find out More

Aftercare

The following Service Centres are open now for essential servicing and repairs. Click on your nearest store to call and make an appointment or arrange Service / MOT booking online.

Open Locations

Although these locations are open for sales, please be aware customers can only visit on an appointment basis, and cannot physically enter the dealership

Yorkshire & Humberside

BMW Leeds | MINI Leeds | Mercedes Benz Huddersfield | Mercedes-Benz Leeds | Mercedes-Benz Wakefield | BMW Doncaster | MINI Doncaster | BMW Harrogate | MINI Harrogate | BMW Hull | MINI Hull

Scotland

Mercedes Benz Glasgow | Mercedes-Benz Giffnock | Mercedes-Benz Ayr | Mercedes-Benz Giffnock

Midlands

BMW Chesterfield | MINI Chesterfield | BMW Derby | Porsche Nottingham | Porsche Wolverhampton | Land Rover Nottingham

South

Jaguar Cardiff | Land Rover Cardiff

North East

Jaguar Stockton | Land Rover Stockton | BMW Tyneside | MINI Tyneside | Jaguar Newcastle

North West

Porsche Wilmslow | Ferrari Manchester

25% saving on servicing and repairs to all key workers
As a thank you for the amazing job key workers are doing to help keep our communities safe, we are delighted to offer an additional 25% saving on servicing and repairs to all key workers until the end of May 2020.

Simply download the voucher and present your professional ID card to qualify
25% Off Voucher

FAQ

What happens if my MOT runs out during the coronavirus outbreak?

The Department for Transport has announced a 6-month exemption from MOT testing, enabling drivers to continue to travel to work and back where absolutely necessary and to shop for necessities. This will come into effect from March 30 for 12 months.

Vehicles must still be kept in a roadworthy condition, and the service centres listed at our sister company Evans Halshaw are open if you are a key worker and your vehicle needs repairs.

What happens to my service plan if I am due a service during the coronavirus outbreak?

All scheduled services and maintenance covered under your service plan will be carried out as soon as the government lifts 'lockdown' restrictions and we are able to open. There will be no additional charges and you can book a service online for a date in the future (post 7th May) or when the Government lifts restrictions. We are unable to honour service bookings until this time.

What if my car develops a fault and the warranty expires during the period you are closed and I am unable to get it fixed?

You should follow Government advice to stay at home and avoid all non-essential travel. We are working together with our OEM partners and warranty providers to clarify being able to honour warranty work post the Government lockdown period/when we are able to re-open. In the event of your warranty expiring between 24 March and 7th May (or later) we will clarify further once details have been agreed.

Will you collect and delivery my car for service work if I am self-isolating?

No. Whilst we are in lockdown period, we are unable to provide collection and delivery for service, repairs or MOT, unless you are a key worker. You can make a booking online for a future date when our service centres re-open.

How has this affected the Motability Scheme?

Because of the Government guidelines in place, Motability have announced that the scheme is currently closed for applications from both new and existing customers.

If you have any further questions regarding Motability, then we recommend visiting the FAQ section of their website.

What measures are you taking to safeguard customers and associates?

The safety of our customers and associates are of paramount importance to us. For that reason, we have implemented the following safeguards at our partaking dealerships

  • We will undertake daily temperature screening on our associates at the start of each working day because body temperature is a known indicator if someone is potentially suffering from COVID-19. Each test is completed with the verbal permission of our associates.
  • 2 metre social distancing markers have been placed in the relevant areas of the dealership in line with government advice.
  • Protective screens have been installed for our service advisors to sit behind.
  • Disposable gloves will be used by our service advisors and technicians to prevent the spread of bacteria.
  • Calls before-hand will be made to limit the amount of visitors at any given time in the showroom.
  • We are highly encouraging card only payments.
  • We are highly encouraging one person per car into the dealership.
  • Each vehicle that passes through the workshop will be fully sanitised using an isopropyl alcohol-based sanitiser and nitrile gloves.
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