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Home » Customer Care » Step 2: Take Further Action

Take Further Action

In the unlikely event that you remain unsatisfied with the solution offered to you by the Team Member you have been dealing with, you can refer the matter to our cental Customer Care Team for further review. 

Please complete the dedicated Customer Concerns Form below.

Complete Concerns Form

Alternatively call 03333 238157 to speak to a member of the Customer Care Team.

“Who regulates us?

PFIS Limited is authorised and regulated by the Financial Conduct Authority (FCA), 25 North Colonnade, Canary Wharf, London, E14 5HS. PFIS Limited’s Financial Services Register number is 312666. You can check this on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint

If you wish to register a complaint regarding the sale of either a General Insurance policy or a Consumer Credit Agreement, please contact us either:

In writing to:
Customer Complaints Co-ordinator, Pendragon Finance & Insurance Services Ltd, Loxley House, 2 Oakwood Court, Little Oak Drive, Annesley, Nottingham, NG15 0DR.

Or by telephoning: 03333 239 255
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. For more information, you can follow the FOS online at”