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BMW Proactive Care

Proactive support when you need it

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BMW Proactive Care 

BMW Proactive Care ensures you will receive proactive, individual support if your BMW were to encounter a fault, require a service, break down or have an accident.

It does this via a dedicated BMW ConnectedDrive account. This is done in the My BMW app or the My BMW portal.

It is a proactive way to stay ahead of anything untoward with your BMW, or to give a gentle reminder to ensure BMW ownership can run as smoothly as possible.

Requirements

rear quarter view of bmw m2 coupe rear wheel

To ensure BMW Proactive Care can benefit your BMW ownership experience, you wil need the following:

  • A BMW ConnectedDrive account for your BMW
  • A BMW assigned to your BMW ID - via My BMW app or in the My BMW portal
  • Personal data registered in your BMW ID - current phone number, email address and your preferred BMW Service partner - e.g. Stratstone BMW Chesterfield

How it Works

woman standing in front of bmw x1 using my bmw app

BMW Proactive Care works via sensors in your BMW, that detect service requirements, or possible faults that are at an early stage - which are then transmitted to BMW. Via the My BMW app, BMW will then contact you through the app, email, or in urgent cases you will receive a phone call.

Example scenarios could see you forget your routine BMW Service, so BMW will remind you with a notification on the My BMW app. If you were to break down, or are involved in an accident, you will receive expert support from the BMW Roadside Assistance team.

Frequently Asked Questions

Is BMW Proactive Care Available for my BMW?

BMW Proactive Care is available for BMW models running BMW Operating System 7 or later.

How much does BMW Proactive Care cost?

BMW Proactive Care is free of charge.

Discover your perfect BMW with Stratstone

As an official BMW retailer, Stratstone BMW can help you find great offers on your perfect new, or used BMW model.

We also provide expert aftercare for your BMW, along with many useful buying guides and blog articles which include BMW models.